Providing Quality to Customers

This course is delivered over 2 half-day sessions at our training centre in Twigworth. The aim of the course is to develop your basic knowledge of business improvement techniques as a team/cell leader

This course delivered over 2 half-day sessions at our training centre in Twigworth. Coaching is an excellent management tool for driving up performance in the workplace. Those who can routinely develop others as part of their management responsibilities will prove most effective. In just one day, packed with practical, 'use the next day' tools and techniques, we will turn you into a confident and competent workplace coach.

This course is delivered over 1 half-day session at our training centre in Twigworth. We can all spin plates and some more than others, but there’s only so much you can do before the standard of your work suffers, your health takes a similar pathway and your relationships with colleagues and customers becomes strained. This is a truism for everyone, not just you! Become more effective by attending this course!

This course is delivered over 3 half-day sessions at our training centre in Twigworth. Multi-dimensional leaders understand the need for innovation and change within organisations. They recognise the importance of being innovative and its impact on organisational performance. In this short course you’ll learn a range of techniques for finding innovative options for improvements, and how to focus on managing those innovations to bring workable solutions.

This course delivered over 3 half-day sessions at our training centre in Twigworth. Maintaining efficiency and reducing waste is a key responsibility of middle managers. Understanding how to use lean production and improvement methods to measure and analyse service problems will ensure success. This 3-session course will teach you how to develop a service improvement project using lean production methods.

This course is delivered over 3 half-day sessions at our training centre in Twigworth. This course is aimed at middle managers who are responsible for identifying improvement, managing and implementing change within the organisation.

This course is delivered over 2 half-day sessions at our training centre in Twigworth. All managers are responsible for quality, regardless of their job title, role or span of control. It's their responsibility to ensure consistency of service or product, to seek continuous improvement ahead of reactive problem solving, and to embed a culture of quality within their organisation/department.

This course is delivered over 1 half-day session at our training centre in Twigworth. Good leadership demands good people-motivation skills and the use of inspirational techniques. Motivational methods are wide-ranging, from inspirational quotes and poems, to team building games and activities, as ice-breakers, warm-ups and exercises for conferences, workshops, meetings and events, which in themselves can often be helpful for staff motivation too. And motivated people perform much better!

This course delivered over 1 full day is delivered in-person at Twigworth. This course will introduce you to the discipline required to manage projects to successful completion. It will develop your planning and organising abilities and help you develop effective control measures. You will learn how to set up projects, initiate them, monitor them and keep them (and your staff) on track.

This course is delivered over 1 half-day session at our training centre in Twigworth. Middle managers need a thorough understanding of how to manage workplace risks. You need to be able to evaluate relevant legislation relating to risk management, while understanding how risks can be identified and continuously monitored and reviewed according to the organisation's internal policies.

This course is delivered over 2 half-day sessions at our training centre in Twigworth. This course is aimed at first line managers who are responsible for the management of quality systems in the workplace

This course is delivered over 3 half-day sessions at our training centre in Twigworth. Attending this course will give you a clear overview of your role and responsibilities as a manager. You will learn about different organisational structures, ways of managing people, tasks, information and resources, as well as skills/techniques to use in difficult situations. You will also benefit from learning with and from managers from other sectors, and build confidence in your own ability to adapt your style to the

This course is delivered over 3 half-day sessions at our training centre in Twigworth. Multi-dimensional leaders understand that great leadership requires a range of competencies and skills, including becoming more self-aware and emotionally intelligent. From crafting a vision, building alignment and championing execution, to utilising a range of leadership and communications styles, this short course is unashamedly all about you. It gives you a chance to explore the concept of leadership in detail,

This course is delivered over 2 half-day sessions at our training centre in Twigworth. This is an essential course for anyone in a supervisory role. You’ll learn about the multiple demands placed upon you and how to keep calm when all around is frantic. And you’ll discover when to lead, when to manage, how to plan, organise and delegate, deal with challenges, find solutions and make things happen.

There are numerous definitions of leadership, each one usually accompanied by a shopping list of personal competencies. But leadership is essentially about good people, and task and resources management. So to discover your leadership style, identify ways to improve and get the best out of your team, come and join us on our Foundation in Team Leading course.

This course is delivered over 2 half-day sessions at our training centre in Twigworth. This course is aimed at middle & senior managers to develop their understanding and ability to work with stakeholders with a shared interest to achieve a common goal.