Conflict Management & Managing Difficult Conversations

This course is for Managers, Supervisors and HR staff who have responsibility within a performance review scheme. Our course is designed to provide guidance on the part appraisals play in the running of a business, what they are for and how they can be used to motivate staff.

Good relationships at work are vital if you want to develop high-performing teams. We lose far too much time and nervous energy when ‘managing around’ people, which we could spend more productively. Some will change their behaviour as soon as they become aware - while those who know they are being difficult are more of a challenge!

This course delivered over 2 half-day sessions is delivered in-person at Twigworth. A diverse workforce is one that is made up of individuals with a wide range of characteristics and experiences. Your company benefits from a diverse employee workforce when each employee or staff member contributes ideas based on their experiences and

This course delivered over 2 half-day sessions at our training centre in Twigworth. Getting the best out of your staff isn’t as easy as it sounds - often the fear of getting it wrong holds managers back. On this course not only will you gain greater insight into performance management tools, including setting SMART objectives, you’ll also learn how to monitor and give feedback to improve and sustain good performance. We’ll also look at motivational theory to understand what motivates people, and how you can

This course delivered over a half-day session in-person at Twigworth. If you manage a team whose members are at various locations, you’ll need to support them in a different way to give technical assistance, ensure their health & safety and to overcome any feelings of isolation, to name just a few responsibilities.

This course delivered over 1 half-day session at our training centre in Twigworth. Some conflict at work is inevitable, whether it occurs between fellow team members, supervisors, managers, customers or suppliers. What's really important is how you deal with it, and this course offers simple techniques you can use quickly and easily.

This course delivered over 2 half-day sessions at our training centre in Twigworth. Coaching is an excellent management tool for driving up performance in the workplace. Those who can routinely develop others as part of their management responsibilities will prove most effective. In just one day, packed with practical, 'use the next day' tools and techniques, we will turn you into a confident and competent workplace coach.

Most managers (and employees) have some awareness of what constitutes a disciplinary offence. But while terms like “gross misconduct”, “breach of trust and confidence” are often heard, are you confident enough to tackle either a disciplinary or grievance issue and stay the right side of the law? This course is designed as a practical guide to help you navigate your way through these processes to a successful outcome.

Managing and supporting employees when they are "off sick" can be difficult and time-consuming. Sometimes there is uncertainty about when an employee might return ... and what are your obligations when they do come back to work?

This course is delivered over 2 half-day sessions. Jim Collins says 'we need to get the right people on the bus, then we can drive it anywhere', highlighting the crucial role that the recruitment process plays. In just 1-day, we will provide you with the knowledge and skills you need to recruit, interview and select your new staff, as well as create suitable induction programme to get them up to speed quickly.